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CGC Home Services

Frequently Asked Questions

General Water
Treatment

How can I protect my home’s plumbing during the winter?

Insulate pipes and ensure outdoor spigots are drained to prevent freezing. Contact us for expert seasonal support.

Yes, we offer complimentary water tests to help you understand your home’s water quality.

Kinetico systems are non-electric, efficient, and designed to tackle Michigan’s toughest water challenges.

Commercial Water
Treatment

How do I know which water treatment system is right for my business?

Our water specialists will assess your business’s water needs and recommend the best system based on usage, water quality, and industry requirements.

Kinetico’s non-electric systems operate based on water demand, reducing energy use and salt waste, making them more cost-efficient and reliable than traditional systems.

Kinetico systems require minimal maintenance compared to traditional softeners. However, we offer routine service plans to ensure peak performance year-round.

Absolutely. Soft, filtered water reduces scale buildup, extends equipment lifespan, and improves efficiency, leading to lower maintenance and energy costs.

Water Quality and
Health

How do I know if I have a hidden plumbing leak?

If you notice rising water bills, damp spots, or hear running water when no taps are open, call us for a leak inspection.

Not always—bacteria, iron, and sediment can be present. A free water test can determine what treatment is needed.

If you notice soap scum, dry skin, hard water stains, or appliance buildup, a water softener will improve water quality and protect your home.

Yes! Even treated city water may contain chlorine, lead, PFAS, and other contaminants that can affect taste, odor, and health.

Kinetico Systems
and Technology

What’s the difference between a tankless and a conventional water heater?

Tankless water heaters heat water on demand, providing unlimited hot water and better energy efficiency. Conventional water heaters store hot water in a tank, ensuring immediate access but using more energy.

Kinetico systems are non-electric, energy-efficient, and provide continuous soft water with no interruptions, all while requiring minimal maintenance. Plus, they’re backed by industry-leading warranties.

Kinetico systems are designed to last for 20+ years with proper maintenance, offering long-term value for your home or business.

Kinetico’s non-electric systems harness the natural movement of water to power the filtration process, which means fewer breakdowns, lower energy costs, and higher reliability.

Water Heater
Questions

How long does a water heater last?

Conventional water heaters last 8-12 years, while tankless water heaters can last 20+ years with proper maintenance.

If your unit is over 10 years old, needs frequent repairs, or isn’t providing enough hot water, it may be time for a replacement.

What Our Customers Say

Professional would recommend them for anyone I would ever meet in the future

They have been my go to for the past 9 yrs. Always friendly and professional and on time.

Justin from CGC Home Services installed a part for a plumbing issue we had. He was courteous and professional. He completed his job in a timely manner. He did an exceptional job!

I had a whole new water system put in! Aidon was very knowledgeable, Professional and very polite explaining how everything works and things I had questions about.

Gavin was outstanding. He called and gave me an estimated time of arrival. Showed up as planned. Helped teach me to change filter and recommended a replacement schedule.

Ronnie was professional and efficient. Regular service and maintenance of our water treatment system. Very satisfied with the quality of our service. Highly recommend!

Thank you Jordon for your outstanding CGC service —- my personal recommendation to any. Jerry VB

I had an issue with my water system and Ronnie helped me walk through it over the phone!! He is the most reliable techs in any business that responds quickly and is more than helpful!

The sales process was easy and low pressure. My concerns and requests were listened to. Scheduling installation was easy and I didn't have to wait for an installation date. It didn't take long to install, set up and test the system. Brandon, the installer was prompt, courteous and very friendly. His workmanship looks great.

Michael was very friendly helpful answers all my questions. He did a great job.

We had the pleasure of meeting with Abraham Rukab who, very eloquently in a straight forward manner, explained the science behind the water treatment process. He was able to address any concerns or questions we had without a high pressure sales pitch. As a consumer I appreciate that. I understand things cost money, but it’s frustrating when people try to sell you what you don’t need to make a buck. Building a trusted relationship is how a customer base is built. I truly feel like that is what we got…no BS. In this day and age it’s refreshing to have a personal connection. I can’t speak for the Kinetico system as of yet, but I am certainly encouraged.

very professional, honest and kind.

Very respectable and knowledgeable. Liz had answers for all of our questions, and was willing to explain how things work. We received the free water testing. She showed us how to backwash our softener system, and we are replacing the iron filtration in a few days. Looking foward to having her out again! Highly recommend Liz! Aidon came and installed our iron filtration system, did some minor work on our reverse osmosis system and got us all taken care of. Very kind and courteous, highly recommend.

Great technician!

Noah G ,he was vary knowledgeable and was a great installer

Michael is awesome

I liked how I received a text notification of the worker who will be coming to my house and a description of how he looks. I felt safe and secure about allowing someone in my home. He came as expected and provided knowledgeable customer service.

Really great people to work with

Very knowledgeable and took the time to explain the workings of the the system that was understandable for the first time.

Anthony was great, very professional and efficient. I would highly recommend him to anyone.

Call Your Plumbing Experts at CGC
Home Services


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